Product Return Policy
Product Return Policy – Customer Satisfaction First!
We want you to be completely satisfied with your purchase. If for any reason you need to return a product, please review the following guidelines to help us process your return smoothly and efficiently:
Return Requirements:
- Please include a packing slip and/or invoice with your return to ensure accurate processing.
- Products must be returned in their original packaging and be in resaleable condition.
- Unfortunately, we cannot accept returns on the following:
- Special orders
- Tinted or customized products
- Opened cases or containers
- Partial kits
- Items with damaged packaging
Return Approval:
All returns are subject to inspection and approval by Epcor Building Supply Inc and/or the manufacturer.
Restocking Fees:
To be fair and consistent, restocking charges are based on the time elapsed since purchase:
- 1–15 days: No restocking fee (in line with manufacturer policies)
- 16–30 days: 10% restocking fee
- 31–60 days: 15% restocking fee
- 61–90 days: 25% restocking fee
- Over 90 days: Unfortunately, we are unable to accept returns past this point
If you have any questions or need assistance with a return, our team is happy to help. We appreciate your business and look forward to serving you again!